Privacy Policy.

Voynexa Travel Solutions (“Voynexa”, “we”, “our”, or “us”), registered at GOVERDHAN, Tripolia Bazar, Govardhan, Mathura, Uttar Pradesh – 281502, India (GSTIN: 09CGUPV2217E1ZZ), operates as a premier corporate travel management and global concierge enterprise.

We value the trust you place in us when sharing personal and travel information. This Privacy Policy details the standards, practices, and security measures we employ in collecting, using, transmitting, and protecting personal data collected through our website (voynexa.in), enquiry portals, booking communication channels, and direct concierge interactions.

To facilitate seamless domestic and international travel arrangements, we collect information across the following categories:

A. Information You Provide Directly

• Identity & Contact Details: Full name (matching government photo identification/passport), corporate or personal email address, telephone/WhatsApp contact number, home or corporate address.
• Travel & Identity Documentation: Passport numbers, nationality, date of birth, expiry dates, visa application dossiers, national identity cards, frequent flyer program numbers, and travel companionship details.
• Corporate & Employment Details: Company/organization name, corporate cost centers, designation, corporate travel policy guidelines, and employee travel rosters for MICE events.
• Special Service Requests: Meal preferences, seating requirements, chauffeur transfer itineraries, medical notes necessary for emergency travel insurance issuance or wheelchair accessibility.
• Foreign Exchange & Financial Information: Currency requirements, travel card preferences, transaction receipts, and GST invoicing tax identifiers.

B. Automatically Collected Technical Information

• Device & Connection Data: Internet Protocol (IP) address, browser type and version, operating system, network timestamps, and referring URLs.
• Anti-Abuse & Bot Defense Signals: Cloudflare Turnstile token verification data, form interaction timestamps, and anti-spam honeypot telemetry used strictly to secure our communication desks against bot manipulation.

We process your personal data exclusively for legitimate commercial, operational, and statutory purposes, including:

• Fulfilling Travel Reservations: Issuing airline tickets (via GDS and low-cost carriers), securing hotel vouchers, reserving high-speed rail passes, and dispatching chauffeur-driven transfer vehicles.
• Consular & Visa Advisory: Preparing visa documentation, verifying embassy compliance checklists, scheduling biometric/consulate appointments, and managing document logistics.
• 24/7 Concierge Support & Duty of Care: Providing instant flight schedule disruption alerts, gate updates, emergency rerouting, and real-time traveler tracking for corporate accounts.
• Billing & Statutory Compliance: Generating tax-compliant invoices with GSTIN details (09CGUPV2217E1ZZ), maintaining accounting records, and complying with civil aviation and immigration mandates.
• Security & Fraud Prevention: Protecting our digital infrastructure and travelers against spam, identity theft, and fraudulent transactions.

To complete your bookings, Voynexa must transmit requisite traveler details to authorized travel service providers. We disclose data solely to:

• Airlines & Global Distribution Systems (GDS): Certified distribution networks (Amadeus, Sabre) and operating carriers for passenger name record (PNR) generation.
• Hotels & Lodging Partners: Accommodations worldwide to confirm guest check-in reservations and special dietary or room preferences.
• Diplomatic Missions & Visa Facilitation Centers: Embassies, Consulates, High Commissions, and accredited visa facilitation partners (e.g., VFS Global, BLS) for visa processing.
• Ground Transport & Logistics Partners: Licensed chauffeur networks and local operators for airport pickup and drop services.
• Underwriters & Financial Partners: Registered insurance providers (for emergency travel insurance policies) and authorized AD-II forex partners.
• Statutory Authorities: Law enforcement, customs, immigration, or judicial authorities when strictly mandated by applicable laws or court orders.

We implement industry-grade technical and organizational safeguards to ensure data integrity and confidentiality:

• Encrypted Transmissions: Full Transport Layer Security (TLS 1.3 / SSL) encryption across all web interactions, API endpoints, and form submissions.
• Access Restrictions: Role-based access control (RBAC) ensuring only authorized travel consultants working on your booking have access to sensitive documents.
• Multi-Layer Anti-Spam Architecture: Incorporating Cloudflare Turnstile cryptographic challenges and honeypot traps to prevent unauthorized automated harvesting.
• Data Retention: We retain traveler personal data only as long as necessary to complete your itineraries, handle post-trip claims, and satisfy statutory tax and aviation retention requirements (generally 7 years for financial records under Indian tax laws).

Under the Digital Personal Data Protection Act, 2023 and international best practices, you possess distinct rights regarding your personal information:

• Right of Access & Summary: You may request a summary of the personal data we process concerning you and the identity of travel partners with whom it has been shared.
• Right to Correction & Updation: You have the right to correct inaccurate passport numbers, contact details, or incomplete records.
• Right to Erasure: You may request the deletion of your personal data when it is no longer required for booking fulfillment or statutory compliance.
• Right of Grievance Redressal: You have the right to register a grievance with our Grievance Officer regarding any data processing concern.
• Right to Nominate: You may nominate an authorized individual to exercise your rights in the event of incapacity.

To exercise any of these rights, please submit a written request to info@voynexa.in with verified identity credentials.

Voynexa employs minimal, privacy-centric cookies strictly for session authentication, CSRF security tokens, and user experience persistence.

• Essential Session Cookies: Required for maintaining secure navigation and preserving form submission state.
• Security & Bot Protection: Cloudflare Turnstile uses non-invasive browser verification to prevent malicious automated submission without tracking individual cross-site browsing history.

You may choose to disable cookies through your browser settings, though certain interactive inquiry functions may be limited as a consequence.

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our designated Grievance Officer are provided below:

We endeavor to acknowledge any privacy concern or grievance within 24–48 business hours and provide resolution within thirty (30) days from receipt of a complete formal notice.